Privacy Policy

Effective Date: September 15, 2026

Randolph Family Dental (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Service address

• Information submitted through contact forms or service requests

• Appointment and scheduling information

• Communication preferences and consent records

We may also automatically collect certain non-personal information such as:

• Browser type

• Device information

• IP address

• Website usage data

• Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests

• Schedule appointments and provide services

• Communicate regarding appointments and service updates

• Provide customer support

• Send appointment reminders and confirmations

• Improve our website and customer experience

• Maintain records of communication preferences and consent

• Comply with legal and regulatory obligations

SMS Communications

If you provide your mobile phone number through our website forms and separately consent to receive text messages, Randolph Family Dental may send SMS messages related to:

• Service requests

• Appointment scheduling

• Appointment confirmations

• Appointment reminders

• Service updates

• Customer support communications

SMS consent is collected through website forms where users voluntarily provide their phone number and affirmatively opt in to receive text messages.

SMS consent is optional and is not required to submit a form, request services, or receive services.

Marketing and non-marketing SMS consent are collected separately where applicable. SMS consent checkboxes are not pre-selected, and users must affirmatively select the applicable consent option.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact us at frontdesk@randolphfamilydental.com.

SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers, SMS opt-in information, and consent records are used only for the purposes for which the user provided consent and to provide requested services and communications.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers who assist us in operating our business and servicing customers. These providers may include technology, scheduling, communication, payment, and customer-support providers and are required to handle information appropriately for the services they provide on our behalf.

Mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, property, or safety.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Understand website usage

• Improve website functionality

• Measure website performance

You can control cookie settings through your browser preferences.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may request to:

• Access the personal information we maintain about you

• Correct or update your personal information

• Request deletion of your personal information, subject to applicable legal and record-retention requirements

• Request information about how we process your information

• Withdraw consent for future communications

• Opt out of SMS communications at any time by replying STOP

• Opt out of marketing email communications where applicable

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Randolph Family Dental
Email: frontdesk@randolphfamilydental.com
Website: https://randolphfamilydental.com/

Terms & Conditions: https://randolphfamilydental.com/terms-conditions/